This community located in Woodbury, MN consists of 1,002 single-family homes and 90 townhomes, just minutes from downtown St. Paul. For 20 years, the community has welcomed families of all generations. With breathtaking country landscapes and beautiful fountains erupting from sparkling ponds, the community offers a place that residents can enjoy. It boasts 26 miles of walking and bike trails, four basketball courts, five playgrounds, a pool, kids’ pool area, splash pad, and much more.
Associa Minnesota began managing the community in its inception and learned that the community had big visions and goals for its future. Packed with resort-like features and amenities, the community wanted to provide homeowners with a better living experience than typical associations—right in the heart of Woodbury. The biggest challenge was understanding the goal, what was needed to achieve that goal, and executing the changes.
Associa Minnesota’s executive team installed an experienced community manager who not only understood the board’s vision, but was also adept at creative problem solving. The manager led the on-site team in providing personal touches to emails and other interactions and trained them in offering solutions to board member questions. Guided by prompts like, “I don’t know but let me find the answer” and “we can’t do that, but we can…,” the management team ensured it was always working to provide beneficial assistance and positive results for the association. In particular, the management team helped enact annual pool parties with live music and treats and $5 gift card rewards for kids caught in an act of kindness, like picking up trash. The community is now one of the most sought-after places to live in the Twin Cities area and has won numerous awards for Association of the Year and Outstanding Community Building.